Have a question or hit a bug? These are the fastest ways to get help. 문의 / 버그 신고도 환영합니다.
Install Reach Host, grant permissions, pair Reach Remote, choose displays, and fix common setup issues.
reachremote.app/guide
Bug reports, feature requests, and public questions. Fastest response.
github.com/SGT-Cho/Reach/issues
Private questions, App Store review coordination, or anything you'd rather not file publicly.
[email protected]
Short questions, launch updates, and casual feedback.
threads.com/@min_d0ll
Reach Remote doesn't see Reach Host on the local network.
Confirm (1) both devices are on the same Wi-Fi SSID, (2) Reach Host is running (menu-bar icon visible), and (3) Screen Recording + Local Network permissions are granted on the host. macOS sometimes asks for Local Network permission only once — if you dismissed it, toggle it in System Settings → Privacy & Security → Local Network.
Nearby에서 host가 안 보일 때는 (1) 같은 Wi-Fi 인지, (2) Reach Host 가 메뉴바에 켜져 있는지, (3) macOS 의 화면 기록 과 로컬 네트워크 권한이 켜져 있는지 순서대로 확인해 주세요.
Connection works on LAN but fails from outside my home.
From the connection-method picker in Reach Remote, try each route in turn:
Audio is silent even though video streams fine.
Toggle Share system audio on in Reach Host → Dashboard → Audio. Also grant Microphone permission on the Mac — macOS 14+ gates ScreenCaptureKit's system-audio capture behind the mic TCC bucket. No mic input is recorded; it is only used as the permission gate.
Keyboard doesn't work.
Attach a Magic Keyboard (or any Bluetooth keyboard paired to the iPad) for physical keys — Reach hands off automatically. The on-screen keyboard is solid for readability and stays available when you need software keys.
Video looks blurry or frames drop.
LAN should be sub-20 ms with no drops on M-series iPads. If it isn't: (1) prefer Ethernet on the host, (2) lower resolution or FPS in Reach Remote settings, (3) check for background uploads, (4) avoid 2.4 GHz Wi-Fi if possible — 5 GHz / 6E is the safe default.
How do I un-pair a device or reset trust?
In Reach Host, Dashboard → Trusted lists every paired viewer by fingerprint. Remove the entry to revoke trust. In Reach Remote, re-opening the viewer after a reset clears its saved pairings.
Caps Lock suddenly switches Korean/English — is that intentional?
Yes. On the host, Caps Lock is mapped to the macOS Korean/English input toggle to match Apple keyboard behavior. Use Shift + Caps Lock for actual caps-lock when needed.
There's a small round handle floating on the iPad screen. What is it?
That's the cursor handle. It appears in Direct Touch mode and follows your Mac's cursor so you can drag it for pixel-precise pointer movement without joystick-style controls. To hide it from the host side, turn off Reach Host → Advanced → Cursor Telemetry → "Share cursor position with viewer".
How do I invert scroll direction?
In Reach Remote, open the in-session controls and find Scroll direction. Two-finger touch scroll and trackpad scroll can be inverted independently — useful if you prefer "natural" on one but not the other.
Can I stop my Mac from sending cursor position to the iPad?
Yes. In Reach Host go to Advanced → Cursor Telemetry and turn off Share cursor position with viewer. Supported viewers clear the cursor handle immediately. The setting persists across sessions.
Where do I get Reach Remote for iPad?
Reach Remote ships through the App Store: apps.apple.com/app/reach-remote. Reach Host (the Mac side) is downloaded from this site as a notarized DMG.
Where are logs if you need them for a bug report?
Mac: Reach Host → Dashboard → Activity → Export — saves a combined host + viewer log as a .txt file. Reach Remote: enable the in-app diagnostic overlay from Settings → Diagnostics. Attach the exported file to the GitHub issue (or email) when possible.
Direct connections between Reach Remote and Reach Host use TLS 1.3 over QUIC, protected by certificate pinning established during pairing. We do not collect, store, or transmit screen content to our servers. See the Privacy Policy for details.